Refund policy

At American Bright Star, we want you to be fully satisfied with your purchase. we kindly ask all our customers to take a few moments to carefully review their orders before checkout.

Please pay close attention to the Size Guide provided in the description of every product. It is crucial to compare your measurements with the charts provided to ensure a perfect fit.

Why is this important?

Because we work with third-party suppliers to fulfill your unique orders, our products are made specifically for you once purchased. This means we have limited return options. We cannot offer exchanges or refunds if an item is ordered in the wrong size or if there is a misunderstanding regarding the product details.

To avoid any disappointment and to ensure a smooth experience, please:

- Double-check the size charts.

- Review all product details and descriptions.

- Ensure the item meets your requirements before finalizing the purchase.

We appreciate your understanding and strive to keep our rules clear and fair for everyone. Thank you for choosing American Bright Star




Return & Refund Policy

 We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Custom-Made Products and Damaged Items

 Since all our products are unique and produced only once ordered, we cannot support returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

However, if your product is damaged or has a manufacturing defect, we offer a free reprint or a refund.

  • Please contact us at americanbrightstarstore@gmail.com within 7 days of delivery.

  • In your email, include your order number, clear photos showing the defect, and a brief description of the issue.

  • There is no need to return the damaged product.

 

Damages and Issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

 

Refunds

 We will notify you once we’ve received and inspected your return request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at americanbrightstarstore@gmail.com.